Return & Refund Policy

Effective Date: May 18, 2026

Thank you for shopping with Starlite Stained Glass.

This Return & Refund Policy explains when eligible products may be returned and how we handle refunds, exchanges, replacements, and order cancellations. We aim to provide a clear and straightforward process so customers understand the applicable conditions before requesting a return.

30-Day Return Policy

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a return, the item should:

• Be unused and in its original condition
• Be returned with its original packaging whenever reasonably possible
• Include the applicable order information or proof of purchase
• Not show signs of misuse, excessive wear, alteration, or improper handling

Certain products may have additional return restrictions. If a product has a specific return restriction, the applicable information will be provided on the product page or communicated before purchase.

Submitting a return request does not automatically mean that the return has been approved.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products
• Final-sale or clearance items when identified as such at the time of purchase
• Products damaged through misuse, improper handling, alteration, or avoidable damage after delivery
• Items returned after the 30-day return period

If you are unsure whether a product qualifies for return, please contact us before sending the item back.

How to Request a Return

Please contact us before sending any item back.

Do not send a return to our business address unless our customer support team provides return instructions.

When requesting a return, please provide:

• Order number
• Customer name
• Email address used for the purchase
• Reason for the return
• Photos of the product, when applicable

After reviewing the request, we will provide the appropriate return instructions i