Refund and Returns Policy

Effective Date: May 18, 2026

Thank you for shopping with Starlite Stained Glass.

Customer satisfaction is important to us, and we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be accepted.

By placing an order through our website, you agree to the terms outlined in this policy.

30-Day Return Policy

We offer customers a 30-day return window from the date of delivery.

If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order, subject to the eligibility conditions outlined below.

To qualify for a return:

  • The item must be unused and in its original condition
  • The product must be returned in the original packaging whenever possible
  • Proof of purchase or order confirmation may be required
  • The item must not show signs of excessive wear, damage, or misuse

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or personalized products
  • Final sale or clearance items
  • Products damaged through misuse or improper handling
  • Items returned beyond the 30-day return period

We reserve the right to refuse returns that do not meet our return eligibility requirements.

Return Request Process

To initiate a return request, please contact our customer support team before sending any item back.

Please include:

  • Your order number
  • Full name
  • Email address used during purchase
  • Reason for the return
  • Photos of the product if applicable

Contact Information:

Starlite Stained Glass
3216 Easton Ave, Bethlehem, PA 18020, United States

Phone: +1 610-861-9340
Email: support@starlitestainedglass.com

Website:
https://starlitestainedglass.com

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong product was received
  • The item has a verified manufacturing defect

We recommend using a trackable shipping method when returning products, as we cannot guarantee receipt of returned items without tracking confirmation.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Please contact us within 48 hours of delivery
  • Include clear photos of:
    • The product
    • Packaging materials
    • Shipping label

Our support team will review the issue and work toward an appropriate resolution as quickly as possible.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund request.

If approved:

  • Refunds will be issued to the original payment method used during checkout
  • Processing times may vary depending on your payment provider or financial institution
  • Most approved refunds are processed within several business days

Please note:
Original shipping charges may be non-refundable unless otherwise required by law or determined appropriate by our support team.

Exchanges

We may offer replacements or exchanges for eligible items in cases involving:

  • Damaged products
  • Defective items
  • Incorrect shipments

Exchange approval is subject to product availability.

Cancellations

Orders may only be canceled before shipment processing begins.

Once an order has entered processing or shipment preparation, cancellation requests may no longer be possible.

Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before initiating payment disputes or chargebacks.

We are committed to resolving legitimate order concerns fairly and professionally through direct communication whenever possible.

Commitment to Customer Trust

At Starlite Stained Glass, we value transparency, honest communication, and long-term customer trust.

We strive to maintain:

  • Clear and accessible store policies
  • Fair return procedures
  • Secure transactions
  • Responsive customer support
  • Accurate product information
  • Professional order handling standards

Our goal is to provide customers with a dependable and trustworthy online shopping experience.