Refund and Returns Policy

Return & Refund Policy

Effective Date: May 18, 2026

Thank you for shopping with Starlite Stained Glass.

We value our customers and are committed to providing a clear and straightforward return and refund process. This policy explains the conditions and procedures for returns, refunds, exchanges, replacements, and order cancellations.

30-Day Return Policy

We accept eligible return requests within 30 days from the date of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging whenever possible
  • Include the applicable order information or proof of purchase
  • Not show signs of excessive wear, misuse, or improper handling

Items that do not meet these requirements may not be eligible for return.

Non-Returnable Items

The following items are generally not eligible for return:

  • Customized or personalized products
  • Final sale or clearance items
  • Products damaged because of misuse or improper handling
  • Items returned after the 30-day return period

Any product-specific return restrictions will be communicated on the applicable product page before purchase.

How to Request a Return

Customers must contact us before sending an item back. Please do not send a return to our business address unless our customer support team has provided return instructions.

Please provide the following information with your return request:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Reason for the return
  • Photos of the product, when applicable

Return & Refund Support

Starlite Stained Glass
3216 Easton Ave
Bethlehem, PA 18020
United States

Phone: +1 610-861-9340
Email: support@starlitestainedglass.com
Website: https://starlitestainedglass.com

Our support team will review the request and provide the appropriate return instructions.

Return Shipping Costs

For eligible returns that are not related to an error, damage, or defect, the customer may be responsible for return shipping costs.

We will cover reasonable return shipping costs when the return is approved because:

  • The item arrived damaged
  • The wrong product was received
  • The item has a verified manufacturing defect

Customers returning an item are encouraged to use a shipping service that provides tracking.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible.

Please provide:

  • Order information
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label

After reviewing the information, we will work with the customer to determine an appropriate resolution.

Depending on the circumstances and product availability, the resolution may include a replacement, exchange, or refund.

Refunds

Once an approved return is received, we will inspect the returned item.

If the return is approved for a refund, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

For standard returns, original shipping charges may be non-refundable unless otherwise required by applicable law or the return is related to a damaged, defective, or incorrect item.

Exchanges and Replacements

Exchanges or replacements may be available for eligible products when:

  • An item arrives damaged
  • An item has a verified defect
  • The wrong item was received

All exchanges and replacements are subject to review and product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution.

Order Cancellations

Customers may request cancellation as soon as possible after placing an order.

Cancellation requests can generally be accepted only before the order enters processing or shipment preparation.

Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

Return Review

Submitting a return request does not automatically guarantee approval.

Each request will be reviewed according to the conditions stated in this policy. If a return does not qualify, we will notify the customer and explain the applicable next steps.

Customer Support

For questions regarding returns, refunds, exchanges, replacements, or cancellations, please contact:

Starlite Stained Glass
3216 Easton Ave
Bethlehem, PA 18020
United States

Phone: +1 610-861-9340
Email: support@starlitestainedglass.com

We are committed to handling customer requests professionally and providing clear communication throughout the return and refund process.

Policy Updates

We may update this Return & Refund Policy when necessary to reflect changes to our business practices or applicable requirements.

Any updated version will be published on this page with the applicable effective date.