FAQs
❓ Frequently Asked Questions (FAQs)
Starlite Stained Glass
1. What products do you sell?
We sell decorative stained glass products including home décor pieces and artistic glass designs.
2. Where is your business located?
We are based in:
3216 Easton Ave, Bethlehem, PA 18020, United States.
3. Do you ship internationally?
Currently, we mainly ship within the United States. Availability may expand in the future.
4. How long does shipping take?
Shipping usually takes 1–3 business days processing and 5–7 business days delivery depending on location.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
6. What payment methods do you accept?
We accept:
- Credit cards
- Debit cards
- Secure digital payment methods available at checkout
7. Is my payment information secure?
Yes. All payments are processed through secure encrypted third-party payment gateways. We do not store full card details.
8. Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
9. What is your return policy?
We offer a 30-day return policy for eligible items in unused condition.
10. How do I request a refund?
You can contact our support team with your order details to request a refund review.
11. Do you offer customer support?
Yes, our support team is available via:
📧 support@starlitestainedglass.com
📞 +1 610-861-9340
12. How can I contact your store?
You can contact us anytime via email, phone, or through our website:
🌐 Visit Store