Shipping Policy

Effective Date: May 18, 2026

Welcome to Starlite Stained Glass.

This Shipping Policy explains how we process, prepare, and ship orders placed through our website. We aim to provide clear shipping information so customers understand the expected processing and delivery time before placing an order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During processing, we prepare the ordered items for shipment and verify the available order and shipping information.

Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM

Orders placed during weekends or holidays may begin processing on the next business day.

Shipping and Delivery Times

For orders shipped within the United States:

• Order processing: 1–3 business days
• Standard shipping transit: Approximately 5–7 business days
• Estimated total delivery time: Approximately 6–10 business days

These are estimated timeframes rather than guaranteed delivery dates. Actual delivery may vary depending on the shipping carrier, destination, weather, holidays, seasonal shipping volume, or other transportation circumstances.

Shipping Coverage

We currently offer shipping within the United States.

International shipping is not offered as a standard shipping option unless an international option is specifically displayed on the applicable product or checkout page.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before the customer submits an order.

Shipping costs may vary depending on the destination, order, package characteristics, and available shipping service.

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website or during checkout.

Shipping Confirmation and Tracking

Once an order has been shipped, a shipping confirmation may be sent to the email address provided during checkout.

When tracking is available for the selected shipping service, the confirmation will include the applicable tracking information.

Tracking information may take some time to become active after the package has been handed to or scanned by the shipping carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review the following information carefully before submitting your order:

• Full name
• Street address
• Apartment, suite, or unit number, when applicable
• City, state, and ZIP code
• Contact information

An incorrect or incomplete address may result in a delivery delay, unsuccessful delivery, or return of the package to the sender.

If you notice an address error after placing an order, please contact us as soon as possible. We will review whether the address can be corrected before the order is shipped, but changes cannot always be made after an order has entered processing or has been transferred to the carrier.

Delayed Shipments

Shipping delays can occasionally occur because of circumstances affecting the carrier or transportation network.

If your order appears to be delayed, please review the tracking information provided with your shipping confirmation first.

If you still need assistance, contact our customer support team with your order number and available tracking information. We will review the shipping status and provide assistance based on the information available to us.

Damaged Packages

Stained glass products require careful handling and packaging during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible and preferably within 48 hours of delivery.

To help us review the issue, please provide:

• Order number or other order information
• Clear photographs of the damaged product
• Photographs of the outer packaging
• Photographs of the shipping label

Please keep the product and original packaging until the matter has been reviewed, as the information and packaging may be helpful when evaluating a shipping-related issue.

After reviewing the information, we will determine the appropriate resolution based on the circumstances and applicable store policies.

Undeliverable or Returned Shipments

A package may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or another delivery-related issue.

If a package is returned to us, please contact customer support so we can review the available options.

If the customer requests reshipment and the original delivery issue resulted from incorrect or incomplete information provided by the customer, additional shipping charges may apply. Any applicable reshipping cost will be communicated before the reshipment is arranged.

Packaging

We take reasonable care when preparing stained glass products for shipment.

Depending on the product, packaging may include protective wrapping, cushioning, reinforced materials, or other appropriate packaging intended to help protect the item during normal transportation.

Delivery Issues

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking the delivery location and nearby areas and, when appropriate, contacting other members of the household or building management.

You may also contact the shipping carrier using the available tracking information.

If you are unable to resolve the issue, contact us with your order number and tracking information so we can review the available information and assist where possible.

Customer Support

For questions about shipping, delivery, tracking, or an existing order, please contact us:

Starlite Stained Glass
3216 Easton Ave
Bethlehem, PA 18020
United States

Phone: +1 (610) 861-9340
Email: support@starlitestainedglass.com
Website: starlitestainedglass.com

Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.

Policy Updates

We may update this Shipping Policy when our shipping practices, services, or procedures change.

Any updated version will be published on this page with a revised effective date when applicable.

Our Commitment

Starlite Stained Glass aims to provide clear shipping information, accurate order communication, appropriate packaging, and responsive customer support.

We want customers to understand the expected processing and delivery timeframe before placing an order and to have a clear way to contact us if a shipping or delivery issue occurs.