Shipping Policy

Effective Date: May 18, 2026

Welcome to Starlite Stained Glass.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing clear shipping information and dependable service to customers throughout the United States.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Before shipment, orders are reviewed to help ensure that the correct product and shipping information are provided and that items are properly prepared and packaged for transit.

Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping and Delivery Times

For orders shipped within the United States:

• Order processing: 1–3 business days
• Standard shipping transit time: 5–7 business days
• Estimated total delivery time: 6–10 business days

Delivery estimates are provided for planning purposes and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, high shipping volume, or other circumstances outside our reasonable control.

Shipping Coverage

We currently ship orders within the United States.

International shipping is not currently offered as a standard shipping option unless specifically stated on the applicable product or checkout page.

Shipping Charges

Any applicable shipping charges will be displayed to the customer during the checkout process before the order is completed.

Shipping charges may vary depending on the order, destination, and shipping option available at checkout.

Shipping Confirmation and Tracking

When an order has been shipped, we will send a shipping confirmation to the email address provided during checkout.

Where tracking is available for the selected shipping service, the shipping confirmation will include the applicable tracking information.

Tracking information may take some time to become active after the package has been accepted or scanned by the shipping carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify the following information before completing checkout:

• Full name
• Street address
• Apartment, suite, or unit number, when applicable
• City, state, and ZIP code
• Contact information

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. We will make reasonable efforts to assist with available delivery or reshipment options.

Delayed Shipments

Occasionally, a shipment may be delayed due to circumstances affecting the shipping carrier or transportation network.

If your order appears to be delayed, please first review the tracking information provided with your shipping confirmation. If the tracking information does not resolve the issue, you may contact our customer support team for assistance.

We will make reasonable efforts to assist customers with shipping-related concerns.

Damaged Packages

Because stained glass products may be fragile, we take care to package orders appropriately for transportation.

If your order arrives damaged, please contact us as soon as reasonably possible and, preferably, within 48 hours of delivery.

Please provide:

• Your order information
• Clear photographs of the damaged product
• Photographs of the outer packaging
• Photographs of the shipping label

This information helps us evaluate the shipping issue and determine the appropriate resolution.

Undeliverable or Returned Shipments

A package may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or another carrier-related delivery issue.

If a package is returned to us, please contact our customer support team. Depending on the circumstances, additional shipping charges may apply if the customer requests that the order be shipped again.

Any applicable charges will be communicated before reshipment is arranged.

Packaging

We take reasonable precautions to protect stained glass products during transportation.

Depending on the product, protective packaging may include reinforced packaging materials, protective wrapping, and cushioning designed to reduce the risk of damage during transit.

Customer Support

For questions about shipping, delivery, tracking, or an existing order, please contact us:

Starlite Stained Glass
3216 Easton Ave
Bethlehem, PA 18020
United States

Phone: +1 610-861-9340
Email: support@starlitestainedglass.com

Website: https://starlitestainedglass.com

We aim to provide timely and helpful assistance with customer shipping concerns.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping practices or services. The updated version will be published on this page with a revised effective date when applicable.

Our Commitment

Starlite Stained Glass is committed to providing clear shipping information, accurate order communication, careful packaging, and responsive customer support.

Our goal is to provide customers with a straightforward and reliable shopping experience from checkout through delivery.