Shipping Policy

Effective Date: May 18, 2026

Welcome to Starlite Stained Glass.
We are committed to providing a secure, transparent, and reliable shopping experience for customers across the United States. This Shipping Policy explains how orders are processed, shipped, and delivered through our store.

At Starlite Stained Glass, we believe clear communication and dependable service are essential to building long-term customer trust. We work carefully to ensure every order is processed accurately and delivered within the estimated timelines provided below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are reviewed carefully to ensure:

  • Product accuracy
  • Secure packaging
  • Quality inspection
  • Correct shipping information

Orders are processed during our regular business hours:

Business Hours
Monday – Sunday
10:00 AM – 08:00 PM

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Time

Estimated delivery time after processing is:

  • Standard Shipping: 5–7 business days
  • Processing Time: 1–3 business days

Total estimated delivery timeframe:
6–10 business days

Please note:
Delivery estimates are not guaranteed and may vary depending on:

  • Weather conditions
  • Carrier delays
  • High shipping volume
  • Incorrect shipping information
  • Holidays or unforeseen logistical disruptions

Shipping Coverage

We currently ship within the United States.

At this time, we do not guarantee international shipping availability for all products.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take time to appear depending on the shipping carrier’s system updates.

Customers are responsible for monitoring tracking updates after shipment confirmation has been sent.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

  • Name
  • Street address
  • Apartment or unit numbers
  • ZIP/postal code
  • Contact information

Starlite Stained Glass is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information submitted by customers.

Delayed or Lost Shipments

While we strive to ensure timely deliveries, shipping carriers may occasionally experience delays outside of our control.

If your package appears delayed:

  1. Check the tracking information provided
  2. Allow additional transit time
  3. Contact the shipping carrier directly if necessary
  4. Reach out to our support team for additional assistance

We will make reasonable efforts to help customers resolve shipping-related concerns whenever possible.

Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery
  • Include clear photos of:
    • The damaged item
    • Packaging materials
    • Shipping label

This helps our team review and resolve the issue more efficiently.

Undeliverable Packages

Packages returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused delivery

may require additional shipping charges before reshipment can be arranged.

Secure Packaging Commitment

At Starlite Stained Glass, we understand that stained glass products require careful handling and protective packaging.

We take additional precautions to help protect fragile items during transit by using:

  • Reinforced packaging materials
  • Protective wrapping
  • Secure cushioning methods

Our goal is to minimize transit-related risks and ensure products arrive safely whenever possible.

Customer Support

We are committed to maintaining responsive and professional customer service.

If you have questions regarding shipping, delivery status, or order assistance, please contact us:

Starlite Stained Glass
3216 Easton Ave, Bethlehem, PA 18020, United States

Phone: +1 610-861-9340
Email: support@starlitestainedglass.com

Website:
https://starlitestainedglass.com

Our Commitment to Trust & Transparency

Starlite Stained Glass is committed to operating with transparency, reliability, and customer-focused service practices.

We aim to provide:

  • Clear shipping timelines
  • Honest product representation
  • Secure checkout experience
  • Responsive customer support
  • Transparent store policies
  • Accurate order communication

Our goal is to maintain a trustworthy online shopping environment that aligns with industry standards and customer expectations.